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Privacy Policy

Collection

Alarm It will only collect personal information that is needed for it to operate its business activities effectively. Alarm It will always endeavour to obtain personal information directly from the individual concerned. When this is impracticable or not reasonable, it will collect personal information fairly and by lawful means and without being unreasonably intrusive. In collecting personal information the company will take reasonable steps to ensure the individual knows that it is Alarm It that is collecting the information; why the information is being collected; who will receive the information in normal circumstances; any legal requirements governing the information; how the individual can access the information held on them by Alarm It; and what the consequences would be if the individual did not provide the information sought.

This information is collected for the purpose of assessing your application and identifying you. Alarm It treats this information as strictly confidential and will not disclose or sell your information to any third party. If you wish to view or update the information you have submitted, please contact the email address at the bottom of this page.

Use and Disclosure

Alarm It will only use or disclose personal information for the purpose(s) originally explained when the information was collected and for any related purpose that would reasonably be expected by both the individual concerned and Alarm It. For example, Alarm It would also use the name and address of a customer who requested the installation of a monitored alarm for invoicing purposes and to advise the person concerned of new or changed products and services available from Alarm It. If Alarm It uses personal information it holds for direct marketing of its products or services, it will always provide the individual the opportunity at the point of first contact and at any time afterwards at the individuals request to decline receipt of any further marketing information. Otherwise, Alarm It will neither use nor disclose personal information without the person’s consent, unless:
  • Required for health or other emergency reasons
  • To investigate suspected fraud or unlawful activity
  • It is required or authorised by law
  • It is required for law enforcement

Data Quality

Alarm It will take reasonable steps to ensure that the personal information it uses is accurate, complete and up-to-date.

Data Security

Alarm It will take reasonable steps to protect all personal information in its possession, to ensure integrity of the information and that it is only accessed by those people whom Alarm It authorizes to do so. Personal information that is no longer needed by Alarm It nor required to be held by law will be destroyed by secure means, or modified so that the data cannot be traced back to the person concerned.

Openness

Alarm It will place this policy on its website and will have copies available in each of its major office locations to be provided to people on request.

Access and Correction

A person on whom Alarm It holds personal information may apply in writing to

Alarm It 
P O Box 4
Bonnyrigg
NSW 2177

Alarm It will take reasonable steps to confirm the identity of the person making the request and will respond within 14 days of receiving the request. However, where the request is more complex or time consuming to comply with, Alarm It will provide access to the information requested within 28 days.

Alarm It reserves the right to deny access to personal information if providing access:
  • could pose a possible threat to life or health
  • could cause an unreasonable impact on the privacy of others
  • would be in response to a frivolous or vexatious request
  • relates to existing or anticipated legal proceedings which could be prejudiced as a result
  • relates to existing or anticipated commercial negotiations involving Alarm It, and Alarm It’s legitimate commercial interests could be prejudiced as a result
  • is in any way unlawful
  • could in any way prejudice law enforcement or security
  • could prejudice the prevention, detection or investigation of seriously improper conduct, either within or external to Alarm It’s operations


Should giving access to personal information involve revealing evaluative information generated within Alarm It in connection with a commercially sensitive decision making process, Alarm It reserves the right to give the individual an explanation for the decision made rather than direct access to the relevant information.
Where there is disagreement about direct access or where direct access to personal information is impractical or inappropriate, Alarm It will discuss the possible use of a mutually acceptable intermediary. If an individual advises Alarm It that personal information held on them is inaccurate, incomplete or not up to date, Alarm It will take reasonable steps to update the information accordingly.

Should there be a disagreement between Alarm It and the individual about whether the personal information is complete or up-to-date and the individual requests, Alarm It will take reasonable steps to associate a statement from the individual that the information is not correct with the relevant record(s) held by Alarm It. Alarm It reserves the right to levy a reasonable charge to meet the costs of providing access to personal information, although there will be no charge for the act of making the request for access. Alarm It will always provide reason(s) should it deny access to or correction of personal information it holds.

Identifiers

Alarm It will not use an identifier assigned to an individual by a Government Agency as its own identifier; nor will it provide such an identifier to a third party without the individuals consent, unless

  • disclosure is necessary for Alarm It to fulfil its obligations to the Agency
  • it is required for health or other emergency reasons
  • it is required to investigate suspected fraud or unlawful activity
  • it is required or authorised by law
  • it is required for law enforcement

Anonymity

Where lawful and practical, Alarm It will give individuals the option of not identifying themselves when dealing with the company.

Sensitive Information

Alarm It will not, without the consent of the individual, collect information concerning that individual’s racial or ethnic origins; political opinions; membership of a political , professional or trade association or trade union; philosophical or religious beliefs or affiliations; sexual preferences or practices or health information unless:

  • It is required by law
  • It will prevent or lessen life or health threatening situations and it is not possible or practical to gain the individuals consent
  • The collection is necessary in relation to a legal or equitable claim

Complaints

People wishing to complain about any aspect of Alarm It’s management of their personal information may either write to

 Alarm It 
P O Box 4
Bonnyrigg
NSW 2177

or

Send an E-Mail to enquiries@alarmit.com.au

in both instances setting out full details of their complaint. To help Alarm It complete a quick and effective investigation, this should include as much detail as the complainant has available that will help Alarm It to identify to which part of the Alarm It organisation their complaint relates.

  • Alarm It will maintain a record of all complaints received, including:
  • The name and contact details of the complainant
  • The date the complaint was received
  • The nature of the complaint and the Alarm It business unit involved
  • Details of the person(s) investigating the complaint
  • The outcome of the investigations
  • The dates and details of all contacts made with the complainant
  • These records will be held in a secure manner by Alarm It, and will only be accessible to Senior Executives of Alarm It or of the subsidiary company or operating business unit to which the complaint relates. Otherwise, they will only be made available, if required or authorized by law or to assist with any investigations carried out by the office of the Federal Privacy Commissioner.


All complaints will be acknowledged within seven working days and a full response given within 28 days. Where it is not possible to complete the investigation of a complaint within 28 days, the complainant will be contacted once twenty eight days have elapsed with an estimate of when the investigation will be completed.

E-mail enquiries@alarmit.com.au with questions or comments about this web site. Copyright © 2006 Alarm It

For further information about Australian privacy issues, visit Australian Federal Privacy Commissioner's website
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© 2006 Alarm It